9winz Privacy Policy

1. Information We Collect

9winz collects personal data that you provide directly, data generated through your use of the platform, and data we receive from third-party payment and identity verification partners. We collect only the data that is necessary for the purposes described in this Privacy Policy.

1.1 Data You Provide Directly

When you register an account, make a transaction, or contact our support team, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, nationality, government-issued ID number (National ID, passport number, or driving licence number)
• Contact data : Email address, mobile phone number, residential address (including city, district, and postal code)
• Account credentials: Username and encrypted password (we never store passwords in plain text)
• Financial data: Mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account details, transaction reference numbers, and deposit/withdrawal history
• Verification documents: Copies of government-issued photo ID, utility bills, or bank statements submitted as part of our KYC (Know Your Customer) process
• Communications data: Records of your correspondence with our support team via live chat or email, including timestamps and content of messages

1.2 Data Generated Through Platform Use

When you access and use the 9winz platform, we automatically collect certain technical and behavioural data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage data: Pages visited, games played, bet amounts, wager history, session duration, login timestamps, and navigation paths through the platform
• Location data: General geographic location derived from your IP address (we do not collect precise GPS location data)
• Cookie and tracking data: Data collected through cookies, pixels, and similar technologies as described in Section 4 of this Policy

1.3 Data Received From Third Parties

In certain circumstances, 9winz may receive personal data about you from third-party partners, including:

• Payment processors: Transaction confirmation data, payment status updates, and fraud-screening signals from bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification services: Confirmation results from third-party KYC providers used to verify your identity documents
• Fraud prevention agencies: Risk signals and flagging data from third-party fraud and anti-money-laundering screening services

Data Category	Examples	Source
Identity	Name, date of birth, National ID	You (at registration / KYC)
Contact	Email, phone, address	You (at registration)
Financial	bKash/Nagad number, bank details	You / Payment processors
Technical	IP address, device type, browser	Automatically (platform use)
Behavioural	Games played, bet history, session logs	Automatically (platform use)
Verification	ID document images, address proof	You (KYC submission)

2. How We Use Your Data

9winz uses your personal data only for specific, legitimate purposes. We do not sell your personal information to third parties for their own marketing use. The primary purposes for which we process your data are set out below.

2.1 Account Management and Platform Access

We use your identity and contact data to create and maintain your 9winz account, authenticate your identity at login, manage your account settings, and communicate with you about your account status. This processing is necessary for the performance of our contract with you as a registered player.

2.2 Payment Processing and Financial Compliance

Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to verify that payment accounts are registered in your name; and to maintain accurate records of all financial transactions for regulatory compliance and dispute resolution purposes. Retention of financial records is a legal obligation that 9winz is required to fulfil.

2.3 Identity Verification and Fraud Prevention

We are obligated to verify the identity of all registered players and to take reasonable steps to prevent fraud, money laundering, and underage gambling on the 9winz platform. Your identity documents and verification data are processed for these purposes. We may share data with fraud prevention agencies where we have reasonable grounds to suspect unlawful activity.

2.4 Responsible Gaming Monitoring

9winz uses your gameplay and transaction data to monitor for patterns that may indicate problem gambling behaviour, in accordance with our responsible gaming commitments. Where such patterns are identified, we may proactively reach out to offer support resources or apply protective account restrictions. You may also request voluntary limits or self-exclusion at any time — see our Responsible Gaming page for details.

2.5 Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how players interact with the 9winz platform, identify technical issues, and improve the overall gaming experience. Where analytics involve personal data, we rely on legitimate interests as our legal basis, balanced against your privacy rights.

2.6 Marketing Communications

With your consent, 9winz may send you promotional communications about bonuses, new game releases, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL betting offers, and IPL season campaigns), and platform updates. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or using the unsubscribe mechanism in any marketing email.

2.7 Legal and Regulatory Compliance

We may process and retain your personal data as required by applicable law, including responding to lawful requests from regulatory or law enforcement authorities. In such cases, processing is necessary for compliance with a legal obligation to which 9winz is subject.

3. Data Sharing & Third Parties

9winz does not sell, rent, or trade your personal data. We share personal data with third parties only where it is necessary to deliver our services, comply with legal obligations, or protect the security and integrity of the platform.

3.1 Categories of Third-Party Recipients

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank receive financial data strictly necessary to process your transactions.
• Identity verification providers: Third-party KYC and document verification services receive copies of your identity documents to perform verification checks on our behalf. These providers are contractually bound to process data only for verification purposes.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive pseudonymised player identifiers and session data to facilitate gameplay and enforce their own terms. These providers do not receive your full identity or contact data.
• Fraud and AML screening services: Where required for financial crime prevention, we may share data with specialist screening agencies. Such sharing is limited to what is strictly necessary and is subject to contractual data protection obligations.
• IT infrastructure and hosting providers: Our platform infrastructure is hosted on secure servers. Hosting providers have access to platform data solely for operational purposes and are bound by data processing agreements.
• Legal and regulatory authorities: We will disclose personal data to courts, law enforcement agencies, or regulators where we are legally required to do so, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 9winz, our players, or the public.

4. Cookies & Tracking Technologies

9winz uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse platform performance. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable session management, authentication, and security features. The platform cannot operate without them. No consent is required for strictly necessary cookies.
• Functional cookies: These remember your preferences, such as language settings, display options, and previously viewed games, to provide a more personalised experience across sessions.
• Analytics cookies: We use analytics tools to understand aggregate player behaviour, measure page performance, identify errors, and guide platform improvements. Analytics data is processed in anonymised or pseudonymised form wherever possible.
• Marketing and targeting cookies: With your consent, we may use cookies to identify you as a returning visitor and tailor promotional content. These cookies are only activated if you have given your explicit consent.

4.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block cookies, clear existing cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent the 9winz platform from functioning correctly and may result in you being unable to log in or complete transactions. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

5. Data Retention

9winz retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

Data Type	Retention Period	Reason
Account and identity data	Duration of account + 5 years after closure	Legal and regulatory compliance
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
KYC verification documents	Duration of account + 5 years after closure	Anti-money-laundering compliance
Support communications	3 years from last interaction	Dispute resolution and service quality
Technical / log data	12 months from collection	Security monitoring and fraud prevention
Marketing consent records	Until consent withdrawn + 2 years	Compliance with consent requirements

When data is no longer required for any of the purposes listed above, 9winz will securely delete or anonymise it in accordance with our internal data management procedures.

6. Security of Your Data

Protecting the personal data of 9winz players is a responsibility we take seriously. We have implemented a range of technical and organisational security measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.

6.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser or device and the 9winz platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting 9winz.bio.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. 9winz staff cannot view your password in plain text.
• Access controls: Access to personal data within 9winz's systems is restricted on a strict need-to-know basis. Employees and contractors with access to player data are bound by confidentiality obligations.
• Intrusion detection: Our technical infrastructure is monitored continuously for unusual activity, attempted intrusions, and security anomalies. Alerts are reviewed promptly by our security team.

6.2 Your Role in Data Security

While 9winz takes robust steps to protect your data on our end, account security is also a shared responsibility. You should use a strong, unique password for your 9winz account, avoid logging in on public or shared devices, and never share your account credentials with anyone. 9winz will never ask for your password via email, live chat, SMS, or any other channel. If you receive a communication claiming to be from 9winz and requesting your password, treat it as a phishing attempt and contact support immediately.

7. Your Privacy Rights

As a 9winz player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that 9winz holds about you, along with information about how we use it, who we share it with, and how long we retain it.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For basic account information such as your email address or phone number, you may be able to update this directly within your 9winz account settings.
• Right to erasure: In certain circumstances, you may request that 9winz delete your personal data. Please note that this right is subject to limitations — we are required by law to retain certain data (such as financial transaction records) for defined periods, and erasure requests cannot override these legal obligations.
• Right to restrict processing: You may request that 9winz restrict the processing of your personal data in specific circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: Where we process your data on the basis of your consent or our contract with you, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing based on our legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To submit a privacy rights request, please email [email protected] with the subject line "Privacy Rights Request" and include your registered account username and a description of the right you wish to exercise. We may need to verify your identity before processing your request.

8. Changes to This Policy

9winz may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this document and, where reasonably practicable, notify registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the 9winz platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this Privacy Policy is always available at 9winz.bio/privacy-policy.

If you have any questions, concerns, or complaints relating to this Privacy Policy or our data practices, please contact the 9winz support team at [email protected]. We take all privacy enquiries seriously and will respond within 2 to 6 business hours.